At New USA Jackets (operated by Fluxiss LLC, Wyoming, USA), we want you to be 100% satisfied with your purchase. If for any reason you are not happy, we offer a 30-day return and exchange window from the date of delivery, subject to the conditions below.

How to Request a Return or Exchange

  1. Contact our Customer Service team at support@newusajackets.com within 30 days of receiving your order.
  2. Include your order number and a brief description of the issue.
  3. If the product is defective, incorrect, or damaged, please attach clear photos showing the issue.
  4. Our team will respond within 24 hours with instructions.

Conditions for Returns

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

    Item must be unused, in original packaging, and with all tags attached.
  • Items must be free from wear, stains, or odors.
  • Custom-made or personalized items are non-returnable unless faulty.

Exchanges

  • You can exchange for a different size or color of the same style within 30 days.
  • If the replacement item costs more, the difference will be charged; if it costs less, the difference will be refunded.
  • Shipping costs for exchanges are the customer’s responsibility unless the exchange is due to our error.

Refunds

  • Refunds are issued to the original payment method within 5–7 business days after we receive and inspect the returned item.
  • If your order qualified for free shipping, the original shipping cost may be deducted from your refund unless the return is due to our error.

Order Cancellations

  • Orders can be canceled within 24 hours for a full refund.
  • After 24 hours, orders may still be canceled if they have not shipped, but a 20% processing fee will apply.
  • Orders that have shipped cannot be canceled; you may return them following the policy above.

Custom Duties & Taxes

  • International customers are responsible for any customs duties or import taxes charged by their country.
  • These charges are not included in the product or shipping prices.

Need Help?
📧 Email: support@newusajackets.com
📞 Phone: +1 3073107111
📍 Address: 30 N Gould St Ste R, Sheridan, WY 82801, USA

We are committed to ensuring your satisfaction and making your shopping experience with New USA Jackets easy, safe, and enjoyable. Service team for any further assistance or clarification. Your satisfaction is our priority at New USA Jackets.