Cancellation and Refunds Policy

At New USA Jackets, we understand that plans can change. This Cancellation & Refunds Policy explains how customers may cancel orders and receive refunds.

Order Cancellation

Cancellation Before Shipment Customers may cancel their order at any time before the order has been shipped.

To request a cancellation:

1. Log in to your account and submit a cancellation request through our website, or contact our Customer Support team.
2. Our team will review the request and respond within 24 hours.
3. If the order has not yet been shipped, the cancellation will be approved and a full refund will be issued.

Cancellation After Shipment

If an order has already been shipped, it cannot be canceled while in transit. In such cases, customers may request a return after receiving the package by following our Exchange & Refunds Policy.

Refund Eligibility

Customers may be eligible for a refund if:

  • The order is successfully canceled before shipment.
  • A return request is approved and processed according to our Exchange & Refunds Policy.
  • The product arrives damaged, defective, or significantly different from the product description.
  • The delivered item does not meet reasonable quality expectations.

Refund Processing

  • Approved refunds will be processed within 24 hours after cancellation approval or after the returned item has been received and inspected at our warehouse.
  • Refunds will be issued to the original payment method used during checkout.

Refund Timeline

Once a refund has been processed by New USA Jackets, the time required for the funds to appear in the customer’s account may vary depending on the financial institution.

Processing times are determined by:

  • Banks
  • Credit card providers
  • Payment processors

Customers should allow several business days for the refunded amount to be reflected in their account.

Non-Refundable Situations

Refund requests may be denied if:

  • The product has been intentionally damaged after delivery.
  • The returned item is not the same item originally purchased.
  • Fraudulent activity or abuse of the refund process is identified.
  • The customer refuses delivery without contacting Customer Support and following the proper return procedure.

Customer Notifications

Customers will receive email notifications regarding:

  • Cancellation request status
  • Cancellation approval confirmation
  • Refund confirmation
  • Return and refund updates, where applicable

Contact Us

If you have any questions regarding order cancellations or refunds, please contact our Customer Support team through the Contact Us page on our website.

New USA Jackets is committed to providing a transparent and customer-friendly shopping experience.