Return, Exchange & Refund Policy

Information

At New USA Jackets, customer satisfaction matters. We aim to provide a smooth and transparent experience for order cancellations, returns, and refunds.

Order Cancellation Policy

  • Order cancellation requests must usually be made within 24 hours of placing the order.
  • Cancelling after 24 hours may result in a deduction or processing fee.
  • Orders that are already processed or close to shipment may not be eligible for cancellation.
  • Customized or made-to-order jackets are generally non-cancellable and non-refundable.

Return Eligibility

Customers can request a return within 30 days after delivery.

  • If you are not satisfied with your order for any reason, you can start a return within this period.
  • Returns must be initiated within the allowed timeframe to be accepted.

Return Process

Every order from New USA Jackets includes a Return & Refund Form inside the package. You can choose any of the following methods:

1. Using the Return Form
  • Fill out the return form included with your order
  • Pack the item securely, preferably in original packaging
2. Online Return Request
  • Go to your order details on our website
  • Submit a return request from your order page

Once your request is submitted, our team will review it and send you a return shipping label.

Return Shipping

  • After approval, we will provide a return shipping label so you can send the item back to our warehouse.
  • Make sure the product is properly packed before shipping.
  • Shipping charges are non-refundable, and in some cases, return shipping costs may be paid by the buyer.

Refund Process

Once we receive the returned item at our warehouse:

  • The product will be inspected
  • Refund will be initiated within 24 hours after approval
  • You will usually receive the amount within 2 business days, depending on your bank or payment provider
Important Notes
  • Returns must be requested within 30 days of delivery
  • Refunds are processed only after receiving the returned item
  • Processing time may vary depending on the payment method

Contact Us

If you have any questions about cancellations, returns, or refunds: