Return, Exchange & Refund Policy

Information

At New USA Jackets, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.

Eligibility for Returns

Customers may request a return if:

  • The delivered item does not meet expectations.
  • The product arrives damaged or defective.
  • The quality of the item does not match the product description.
  • The order is delivered significantly later than the estimated delivery timeframe.
  • The customer is dissatisfied with the received product.

How to Request a Return

1. Log in to your account and submit a return request through our website.
2. Our support team will review and respond to your request within 24 hours.
3. Once your return request has been approved, we will email you a prepaid return shipping label, which will also be included with your order details for your convenience.

Returning the Item

1. Print the prepaid return shipping label provided by our team.
2. Securely pack the item in its original packaging whenever possible.
3. Attach the return shipping label to the package.
4. Hand the package over to the designated shipping carrier.

Return Processing

  • Once the returned package arrives at our warehouse, our team will inspect the item.
  • After successful inspection, we will process your refund within 24 hours.

Refund Method

  • Refunds will be issued to the original payment method used during checkout.
  • Depending on your bank, credit card provider, or payment processor, it may take additional business days for the refunded amount to appear in your account.
  • Processing times may vary according to your financial institution’s policies.
Important Notes
  • Returned items must match the product that was originally shipped.
  • We reserve the right to deny returns in cases of fraud, abuse, or unauthorized return activity.
  • Customers will receive email notifications regarding return approval, return shipment instructions, and refund confirmation.

Contact Us

If you have any questions regarding returns or refunds, please contact our customer support team through our website’s Contact Us page.

Thank you for shopping with New USA Jackets