Order Cancellation Policy
Plans can change and we understand that. At New USA Jackets, we will make reasonable efforts to accommodate cancellation requests when possible.
Cancellation Within 12 Hours
Please note that orders not yet placed in processing or shipped may be cancelable for up to 12 hours after placing them.
Please contact our Customer Support team promptly for a cancellation with an order number.
Submitting a cancellation request does not guarantee that the order can be cancelled. We will do our best to comply with valid requests prior to fulfillment.
Orders Already in Processing or Shipment
After the order has been placed for fulfillment or passed on to a shipping company, it typically can’t be unsold.
Where cancellation is no longer feasible, you may simply refuse to take delivery of the product or return it after delivery under our 30-Day Return & Exchange policy.
All applicable return shipping cost, exclusions, and eligibility requirements shall be subject to our Return & Exchange Policy.
Custom, Personalized & Made-to-Order Products
Made to order products, personalised products, and custom products can start production soon after a customer places an order.
After production begins, the products might not be available for cancellation.
Custom, personalized, or made-to-order items shall be identified during ordering or check-out, as applicable.
They can range from items that need rhinestone customization or any form of personal variations.
Cancellation by New USA Jackets
Where permitted by the applicable law, we reserve the right to cancel a purchase when:
- There appears to be a mistake in a product or pricing detail.
- The authorization or processing for payments could not be completed
- We believe that there may be a risk of fraudulent or unauthorized use is probable
- Operational or other valid reasons prohibit the creation of the order.
As soon as reasonably practicable after a successful payment, we will notify you when we cancel an order, and make a full refund to the original method of payment.
The processing time for receiving your refunds may differ depending on your bank, a card issuer or your payment provider. Eligible refunds typically start within 5-7 business days of receipt, but it depends on how long it will take for the funds to be available in your account.
Orders Containing Multiple Items
When an order consists of several items with varying processing or fulfillment durations, it is possible to cancel them if they haven’t yet gone into fulfillment.
Order placed will be reviewed by Customer Support team and confirmed if requested for cancellation or partial cancellation can be accommodated or not.
How to Request a Cancellation
Please contact our Customer Support team to request the cancellation of an order as soon as possible and specify the reason for this cancel and your Order ID number.
Your order status will be reviewed and it will be told you if you have any chance of cancellation.
Please note – cancellation may no longer be available after order or shipment, applicable to Return & Exchange Policy.
