Return & Exchange Policy

Information

At New USA Jackets, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are happy to offer a return or exchange under the terms below.

30-Day Return & Exchange Window

We accept eligible returns and exchanges within “30 days of the delivery date”.

To qualify, items must be:

  • Unworn and unused
  • Unwashed, in their original condition
  • Returned with original tags and packaging, where applicable

Worn, washed, modified, damaged due to use, and returned after 30 days are not accepted.

How to Request a Return or Exchange

Please consult our Customer Support team to begin a Return or Exchange and also provide:

  • Your order number
  • The reasons for returning or exchanging.
  • Photos if the item is damaged, defective, or wrong.

After review and approval you will receive the return instructions and return address.

Return Address:

NEWUSAJACKETS

7406 Sunset Bend Ln

Richmond, TX 77407

United States

Do not send an item back without receive instructions from our Customer Support team first.

Return Shipping

Generally, the customer will have to pay for the return shipping of the item unless it is defective, damaged, or incorrect.

It is advisable to return items via a “trackable” shipping company. If no tracking information is provided, New USA Jackets will not be liable for packages that are lost or damaged during transmittal.

Exchanges

Exchanges are accepted for a different size, color, or style; subject to product availability.

When the return item is received and accepted, an order for the replacement item will proceed and be sent out as soon as feasible.

In case, the requested replacement is unavailable, an alternative solution or a refund will be provided, depending on the circumstances.

Damaged, Defective, or Incorrect Items

Please note that if you have received anything that is faulty, damaged or not as described you should contact us within 7 days of delivery.

Make sure that there is a clear image of the problem so our Customer Support team can get a quick look at the issue.

Under the specific circumstances, substitution or refund for approved claims may be offered.

Final Sale and Personalized Items

These items cannot be returned or exchanged if they are not defective or damaged:

  • Rhinestone clothing
  • Personalized or customized products
  • Clearance items
  • Final sale items

Return Inspection and Refunds

All returned objects will be inspected at time of return. The Return must satisfy the requirements set out in this policy.

In the case of an approved return, we will complete the relevant refund or exchange request. Payment provider and financial institution refund processing times may differ.

We reserve the right to refuse returns not meeting the requirements of this policy.

Contact Us

Please call our Customer Support team if you have any questions regarding return/exchange with your Order No. and details about your request. Please get in touch with us and we’ll help you out.