Return & Exchange Policy

30 Days to Decide: Our Bulletproof North American Return Window

We studied our order data from Los Angeles to Vancouver, and the reality is that sometimes a size just doesn’t work out. If your new outerwear or streetwear isn’t perfect, don’t sweat it. You have a full 30 days from the delivery date to send it back to us.

Returning Premium Winter Jackets & Fleece Hoodies

For heavy items like our leather bomber jackets or fleece hoodies, we highly recommend keeping the original packaging. Based on shipping logistics across North America, keeping the original box makes the return journey much safer for the fabric.

Swapping Graphic Tee & T-Shirts or Summer Tank Tops

When a person purchases a graphic tee & t-shirt or a summer tank top for a different color, the procedure is very rapid. Simply ensure that the clothes are still in their original tags and not worn, washed, or wrinkled.

What About Custom Rhinestone Gear, Caps & Hats, or Tote Bags?

Our custom rhinestone clothing, caps and hats, and canvas to-go bags are very popular among customers in Chicago and Monterrey. Rhinestone products are a special niche product and are carefully checked when they are picked up to ensure that no crystals are missing.

How Do You Get Your Money Back? Refund Details

After receiving your package in our warehouse, we ensure that you get your money back via your preferred payment method within 5 to 7 working days. Return shipping will be entirely the responsibility of the customer unless it was damaged. To prevent customs delays with returns from Mexico or Canada, consult USPS International Service Alerts customer information on the USPS website for more information on guidelines for cross-border shipping.