Shipping & Delivery Policy
At New USA Jackets, we want to make sure your order reaches you safely and on time. We offer different shipping options depending on the product you order and the delivery speed you choose.
Order Processing
Once your payment is confirmed, we will begin processing your order.
Most orders are processed within the timeframe shown on the product or at checkout. Jackets, custom-made items, and products requiring special preparation may take a little longer.
Once your order has been shipped, we will send you tracking information by email whenever tracking is available.
Shipping for Jackets
For jacket orders, we offer the following shipping options:
Free Economy Shipping
Free on eligible orders over $100.
Estimated delivery: 14–16 business days
Expedited Shipping
$49.99
Estimated delivery: 6–9 business days
4-Day Priority Shipping
$79.99
Estimated delivery: approximately 4 business days
The shipping options available for your order will be shown during checkout.
Shipping for Other Products
Shipping rates and delivery times may be different for products other than jackets. The following shipping options may be available:
- 5–7 Business Days: $11.99
- USPS Priority – 3 Business Days: $17.99
- UPS Ground – 3–5 Business Days: $29.00
- UPS 2-Day: $39.00
- USPS Express – 1–2 Business Days: $49.00
- UPS Overnight – 1 Business Day: $69.00
- UPS Overnight A.M. Delivery – 1 Business Day: $169.00
Not every shipping option is available for every product or address. The available options and the final shipping cost will always be shown at checkout before you place your order.
Free Shipping
We offer free economy shipping on eligible orders over $100.
If you choose expedited or priority shipping, the additional shipping charge for that service will apply even if your order qualifies for free shipping.
Order Cutoff Time: Orders placed before 3:00 PM Pacific Time (Los Angeles), Monday through Friday, will begin processing the same business day. Orders placed after 3:00 PM, on weekends, or on U.S. holidays will begin processing on the next business day.
Order Processing & Handling Time
Once your payment is confirmed, orders are processed during our regular business days, Monday through Friday.
Standard Products: Most orders are processed and prepared for shipment within 1 business day.
Jackets and Custom-Made Products: Jackets and custom-made products may require additional handling time due to customization, quality checks, and special preparation. These orders may take 2–5 business days to process before shipment.
Orders placed after the daily order cutoff time, on weekends, or on U.S. holidays will begin processing on the next business day.
Handling time is separate from the shipping transit time. For example, if an order requires 1 business day for handling and the selected shipping method has an estimated delivery time of 5–7 business days, the total estimated time will include both the handling period and shipping transit time.
Delivery Times
The delivery times mentioned above are estimates and are not guaranteed dates.
Your delivery may take longer because of carrier delays, bad weather, holidays, high shipping volumes, customs processing, or an incorrect shipping address.
For custom or specially prepared jackets, the order may require additional processing time before it is shipped.
Tracking Your Order
After your order has been shipped, you will receive tracking details by email when available.
Please keep in mind that tracking information may take some time to update after the package is handed over to the shipping carrier.
Incorrect Address
Please make sure your shipping address is correct before completing your order.
If an order is returned because the address provided was incorrect or incomplete, additional shipping charges may be required to send the package again.
If you notice a mistake in your address after placing your order, please contact us as soon as possible.
Delayed or Missing Orders
If your order is taking longer than expected, please check the tracking information first.
If the tracking shows that your package was delivered but you cannot find it, please contact the shipping carrier and our customer support team. We will do our best to help you resolve the issue.
Orders Containing Jackets and Other Products
If an order contains one or more jackets along with other products, the jacket shipping rates and delivery options will apply to the entire order.
For eligible orders over $100, Free Economy Shipping will be available. Customers who choose Expedited or Priority Shipping will be charged according to the jacket shipping rates shown at checkout.
The available shipping options and final shipping charges will always be displayed at checkout before the order is completed.
Example: If a customer orders a jacket and a T-shirt together, the order will be shipped using the jacket shipping options rather than the separate shipping rates for other products.
Customs and Import Charges
For international shipments, customs duties, taxes, or import charges may apply depending on the destination country.
Any such charges are the responsibility of the customer unless otherwise stated at checkout.
Houston Local Pickup
For eligible products other than jackets, we offer a Local Pickup option in Houston, Texas.
Customers who are located in or around Houston may select Houston Local Pickup at checkout when the option is available for their product.
Please note: Houston Local Pickup is not available for jackets. Jacket orders must be shipped using one of the available jacket shipping methods.
Pickup instructions, including the pickup location and any available pickup details, will be provided after the order is placed.
The Houston Local Pickup option may not be available for every product. If it is available for your order, it will appear as a shipping/pickup option during checkout.
If you are unsure whether your product qualifies for Houston Local Pickup, please contact us before placing your order.
Shipping Restrictions
Shipping availability can vary depending on the product and destination. If a particular shipping method is not available for your address, it will not appear as an option during checkout.
Contact Us
If you have any questions about shipping or the delivery of your order, feel free to contact us:
New USA Jackets
30 N Gould St, Sheridan, Wyoming 82801, USA
Email: info@newusajackets.com
Phone: +1 307-310-7111
We’re always happy to help with questions about your order or shipping.
